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© 2016 by Canadian Rivers Wild Inc. o/a Canmore Raft Tours.

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Have Questions?

RIVER RELATED

WHEN DO YOU OPEN AND CLOSE YOUR SEASON?

WE OPEN JUNE 1ST AND CLOSE THE 2ND WEEKEND IN SEPTEMBER. (SUBJECT TO CHANGE DUE TO WATER LEVELS)

WHERE ARE YOU LOCATED? 

A 1 HOUR DRIVE WEST OF CALGARY. CANMORE IS LOCATED ALONG THE TRANS-CANADA ON THE EAST BOUNDARY OF BANFF     NATIONAL PARK. WE ARE CURRENTLY IN THE PROCESS OF SETTING UP A KIOSK AT A DOWNTOWN LOCATION. FOR NOW, ALL BOOKINGS ARE MADE ONLINE, OR OVER THE PHONE.

IS THERE TRANSPORTATION PROVIDED TO THE RIVER?

NO. OUR PUT-IN IS DOWNTOWN CANMORE. GUESTS CAN PARK DOWNTOWN AND WALK TO THE RIVER. HOWEVER, WE DO PROVIDE TRANSPORTATION BACK FROM OUR TAKE-OUT TO THE PUT-IN AGAIN.

ARE THERE RESTRICTION ON AGE AND PHYSICAL ABILITIES?

AGES 3 TO 95, BUT EXCEPTIONS CAN BE MADE. PLEASE CALL US (1-888-RIVERS-0) IF YOU WOULD LIKE TO DISCUSS THE EXCEPTIONS. ALL GUESTS HAVE TO WEAR A  COAST GUARD APPROVED PFD (PERSONAL FLOATATION DEVICE). THERE ARE TWO SIZES: ADULT AND YOUTH (EACH PFD IS ADJUSTABLE). PARTICIPANTS MUST  BE WILLING AND ABLE TO WEAR A PFD WHILE ON THE RAFT. THOSE WHO WILL/CANNOT WON'T BE ALLOWED TO BOARD THE RAFT. 

DO WE NEED TO FILL OUT A WAIVER?

YES, ALL GUEST MUST FILL OUT A WAIVER.

WHAT SHOULD WE WEAR?

DRESS APPROPRIATE FOR THE WEATHER ON THE DAY YOU ARE RAFTING. FOOTWEAR MUST BE WORN AT ALL TIMES DURING THE TOUR.

WHEN IS THE BEST TIME TO GO RAFTING?

ANYTIME DURING THE SUMMER – THE BOW RIVER HAS STEADY FLOWS MAY TO SEPTEMBER. WEEKDAYS ARE LESS CROWDED, AS ARE THE EARLY/LATE SEASON WEEKENDS.

WHAT IS THE WATER TEMPERATURE?

DURING MAY & EARLY JUNE, THE WATER IS AT ITS COLDEST AROUND 3 - 5 C. LATER IN THE SUMMER, THE RIVER WARMS UP (A BIT) TO ROUGHLY 8 -10 C 

WHAT IS THE WATER LEVEL?

THERE ARE NO RAPIDS ON OUR FLOAT TRIPS. THE RIVER IS MOVING, WITH LITTLE TO NO CHANCE OF GETTING SPLASHED.

HOW LONG IS THE TRIP?

OUR DAY TRIPS RUN ABOUT 1 HOUR: 10 MINUTES OF RAFT SAFETY/INTRODUCTIONS/PFD SIZING, 40 – 45 MINUTES OF RAFTING, FOLLOWED BY A 10 MINUTE RETURN TRIP BACK TO THE PUT-IN. EVENING RAFT TRIPS ARE 2 - 2.5 HOURS: 10 MINUTES OF RAFT SAFETY/INTRODUCTIONS/PFD SIZING; 1.5 – 2 HOURS OF RAFTING FOLLOWED BY A 15 MINUTE RETURN TRIP BACK TO THE PUT-IN.  

WHAT HAPPENS WHEN IT RAINS?

WE RAFT RAIN OR SHINE.

HOW MANY PEOPLE ARE THERE IN A RAFT?

THE RAFTS MAXIMUM CAPACITY IS 11 PEOPLE, PLUS GUIDE.

CAN WE BRING A CAMERA/GOPRO; CAN I WEAR IT ON THE RIVER?

YES, BUT CANMORE RAFT TOURS DOES NOT TAKE ANY RESPONSIBILITY FOR ITEMS LOST OR BROKEN ON THE RIVER TRIP INCLUDING CAMERAS/GOPROS.

DOES EVERYONE PADDLE?

ON OUR RAFT TRIPS, GUIDES DO ALL THE WORK! 

ARE WE STRAPPED IN?

ABSOLUTELY NOT.

IS RAFTING DANGEROUS?

WITH CANMORE RAFT TOURS' ACTIVITIES, AN ELEMENT OF RISK IS INHERENT & BEYOND HUMAN CONTROL; THIS IS OFTEN WHAT ATTRACTS PEOPLE TO RAFTING. CANMORE RAFT TOURS SPARES NO EFFORT TO ENSURE THAT YOU ARE AWARE OF RISKS AND HAZARDS, BUT CANNOT ASSUME RESPONSIBILITY FOR YOUR SAFETY OR LOSS OF PERSONAL EQUIPMENT. 

 

RESERVATIONS RELATED

HOW CAN WE BOOK?

WE TAKE BOOKINGS ONLINE. JUST CLICK ON THE BOOK NOW BUTTON UNDER THE TRIP YOU WISH TO JOIN, AND FOLLOW THE INSTRUCTIONS. YOU CAN ALSO BOOK BY PHONE. WE WILL ALSO BE TAKING BOOKINGS IN PERSON AT OUR RAFT SHACK LOCATED DOWNTOWN ONCE IT OPENS. 

EACH RAFT HOLDS 8 CLIENTS, DO WE NEED TO RESERVE THE WHOLE RAFT?

NO, YOU JUST BOOK FOR THE AMOUNT OF PEOPLE WHO WISH TO RAFT; WE WILL FILL THE REST OF THE RAFT WITH OTHER GUESTS.

IF OUR GROUP RESERVES SEPARATELY, CAN WE BE GUARANTEED TO BE IN THE SAME RAFT?

WE CAN NEVER GUARANTEE A GROUP WILL BE TOGETHER IF YOU BOOK SEPARATELY. THE BEST WAY IS TO ELECT ONE GROUP LEADER THAT TAKES CARE OF THE WHOLE PAYMENT, WHICH THEN GIVES YOU THE BEST ODDS OF BEING IN THE SAME RAFT.  WE WILL DO OUR BEST TO PUT EVERYONE TOGETHER IF POSSIBLE.

CAN WE PAY CASH UPON ARRIVAL?

NOT REALLY. WE REQUIRE YOUR RESERVATION TO BE PAID IN FULL PRIOR TO YOUR TRIP. WITHOUT FULL PAYMENT, WE CANNOT HOLD THE SPOTS FOR YOU. GUIDES MUST BE RESERVED FOR THE DAY.  WE WILL BE ACCEPTING CASH AT OUR RAFT SHACK ONCE IT OPENS.

DO YOU GIVE REFUNDS?

FULL REFUNDS ARE GIVEN IF A CANCELLATION IS RECEIVED 48 HOURS PRIOR TO THE TRIP DATE. THE DEPOSIT IS NON-REFUNDABLE WITHIN 48 HOURS OF TRIP. IF A BOOKING IS MADE THE DAY OF THE TRIP, NO REFUNDS WILL BE GIVEN. IF THE WEATHER APPROACHES EXTREME AND SAFETY IS A CONCERN, THE TRIP WILL BE REASSESSED, DELAYED, CANCELLED OR RE-SCHEDULED. WE LIVE IN THE MOUNTAINS WHERE THE WEATHER CAN CHANGE IN A MOMENT, SO DECISIONS MAY BE LAST MINUTE.